Melco Club Membership Terms and Conditions

The following terms and conditions form the basis of participation in the Melco Club Loyalty Program (hereinafter, referred to as the “Program”).

Membership:

The Program is the player membership and marketing program of Bluehaven Services (Private) Limited (PV 00289060) (hereinafter, referred to as “the Casino at COD”) and is only valid within the casino at City of Dreams Sri Lanka.
By submitting an application for membership to the Casino at COD, the applicant is requesting to become a member and consenting to abide by these terms and conditions. The Casino at COD reserves the right, at its sole discretion, to accept or reject an application. If the Casino at COD accepts an application, a membership card shall be issued, and the applicant shall be considered a member of the Program (hereinafter, referred to as the “Member”).
Enrollment as a Member is subject to the Member’s acceptance of these terms and conditions. A Member’s use of the membership card and/or utilization of associated benefits and rewards are deemed to be continued acceptance by the Member of these terms and conditions.
These terms and conditions define the basic rules for participating in the Program and may be subject to changes without notice at the sole discretion of the Casino at COD. It is each Member’s responsibility to read these terms and conditions so that they understand the Program’s rules, benefits and their responsibilities under the Program.
Membership in the Program is free and only one membership per person is allowed.
Membership in the Program is mandatory for participating in any gaming activities in the casino at City of Dreams Sri Lanka.
Presentation of a valid government issued identification is required upon signing up for membership. Foreign nationals must present a valid foreign passport and Sri Lankan citizens must present a valid Sri Lankan passport or National Identity Card. The applicant shall also consent to have their photograph taken upon registration for placement on the membership card for the purpose of identity verification and to prevent any possible misuse of Program points or other benefits.
Persons who are below the age of twenty-one or who have otherwise been barred by the Casino at COD are not allowed to become Members.
The Casino at COD is not responsible for lost or stolen cards and may replace lost or stolen cards at its sole discretion. The Casino at COD reserves the right to charge a fee for the replacement of membership card.
Membership cards are the property of the Casino at COD and must be returned unconditionally and immediately upon the Casino at COD’s request.
Membership cards and benefits of the Program are intended and solely for the use of the Member to whom the card is issued.
The Casino at COD will request the Member to select Personal Identification Number (“PIN”) in a specified format (to be provided by the Casino at COD), which PIN may only be used by that particular Member and must not be disclosed to another person for any purpose whatsoever.
Photo identification of valid documents such as passport, or government issued identity cards will be required for any redemption transaction, card replacement, PIN issuance, and other activities. The Casino at COD may from time to time require the member to produce or update his/her photograph and/or proof of identification.

Membership – Organizations:

Organizations who have booked meetings, selected meetings/groups of paid guest rooms or selected catering/banquet events held at City of Dreams Sri Lanka are eligible to join the Program.
Upon grant of the membership, the eligible organization shall be assigned an account and may appoint up to two (2) of its employees as its authorized representatives to act on its behalf in relation to matters relating to its membership (the “Administrator(s)”), which includes serving as administrators of the account(s) under the program (the “Account(s)”).
The Organization, in appointing the 2 Administrators, authorizes the Administrators to deal with the points and the associated privileges and benefits and shall be bound by the actions of the administrators as if it were carried out by the Organization itself.

Points:

All points shall be credited to the Member’s account within forty-eight (48) hours. In the event of technical issues, Members’ point balances will be updated when the system is available.
Earning of points is required to maintain card tier status. The Member will be downgraded to the appropriate tier if they are unable to meet the minimum requirements of their current card tier level within the calendar year.
The Casino at COD shall have the absolute discretion to determine, change or amend tier status with regards to upgrading, downgrading, or renewing the type of membership card issued to the Member without prior notice and/or assigning any reasons to the Member.
Points are redeemable within the calendar year when they were earned. All points are redeemable anytime for as long as a Member continues to conduct any activity(ies) in his/her account. In the event a Member’s account does not have any recorded activity(ies) within a particular calendar year, the Member shall be notified on the first month following the end of the applicable calendar year that their points are set to expire at the end of the said month. Failure to record any activity at the end of the said month shall result in the automatic forfeiture of the points. Any transaction where a membership card is used to earn points will qualify as activity.
Points Conversion of points to cash is not allowed.
The Casino at COD reserves the right to forfeit, adjust, set-off or deduct any Member’s points for valid causes and/or otherwise to the extent reasonably considered necessary and without need of any prior notice to such Member, and the Member holds the Casino at COD free and harmless from any liability as a result of such action.
Any redemption claim shall be automatically debited from the Member’s account.
Membership discounts are not applicable for any transactions and/or purchases utilizing the redemption of points.
The Casino at COD may, at its discretion, adjust a member’s account balance if such points are, in the Casino at COD’s opinion:
1. obtained in error or by fraudulent means.
2. over-deduction or under-deduction of points as a result of any transaction.
3. removed and/or credited by the Casino at COD as a result of a technical malfunction or by reason of operator fault, misrepresentation for which the Casino at COD is not responsible, or any other reason outside the Casino at COD’s reasonable control.

Gaming Points:

It is the responsibility of the Member to ensure his/her membership card is inserted properly in the machine when playing Electronic Gaming Machines (“EGMs”) or Electronic Table Games (“ETGs”), and to ensure that a supervisor is aware of play when playing live table games in order to receive gaming points.
The Casino at COD uses reasonable efforts to track a Member’s average bet and length of play; however, as a condition of receiving gaming points for table games play, members agree that such gaming points are granted based on the personal observation of employees of the Casino at COD, which is subject to error. The determination of the Casino at COD shall be final with respect to any discrepancies.
The Casino at COD, at its discretion, may make the machine credit transfer function (hereinafter, referred to as “Free Play”) available to the Member through the use of a PIN selected by the Member.
During any period of technical malfunction resulting in Free Play being unavailable, the Member will be unable to access any applicable funds until the technical issue has been resolved.
The Casino at COD, at its discretion, may at any time cease the Free Play functionality on any EGM or any Member’s card.
The Casino at COD will not be responsible or liable for either of the following:
Gaming chips left or abandoned on a live table
Slot credits left or abandoned on an EGM/ETG
Gaming points will not be awarded for bets placed using promotional gaming chips, or free play wagered on EGMs.

Non-Gaming Points:

The Member may receive points for qualified “non-gaming spend” at participating hotels, F&B, retail, and entertainment outlets within City of Dreams Sri Lanka. The following transactions will not qualify for the awarding of points:
Complimentary transactions
Vouchers and/or gift cards
Any government taxes and service charges incurred
Any tips and/or gratuities.
Points earned from “non-gaming" activities are not redeemable for Free Play or Promotional Gaming Chips.
It is the responsibility of the Member to provide their membership card to the participating outlet cashier, prior to settling a transaction in order to receive points. All point redemptions are final unless otherwise allowed at the sole discretion of the Casino at COD’s management.

Offensive Conduct:

Members shall not participate in any conduct, whether by himself or with other person(s) (hereinafter referred to as an “Associate(s”), which does or appears to:
alter the elements of chance, method of selection or criteria which determine (i) the result of a game; (ii) the amount or frequency of payment in a game; (iii) the value of a wagering instrument; or (iv) the value of a wagering credit.
alter or attempt to alter the odds of losing one or more wagers; or
avoid or attempt to avoid the repayment of any amount loaned by the Casino at COD including, but not limited to, any form of off-set betting, e.g., one person makes a ‘banker’ bet and another a ‘player’ bet;
use or attempt to use electronic devices, software, or mechanical aids (including, but not limited to, card counters or betting systems) to influence, predict, or manipulate the outcome of any game;
present false or misleading identification or financial information to obtain credit, promotions, or rewards; or
harass, threaten, or behave in an abusive, disruptive, or violent manner towards casino staff, other players, or guests;(collectively, “Offensive Conduct”).
If the Casino at COD, acting by any employee of the casino in a supervisory position, forms the view, in his/her sole discretion, that a Member has participated in any Offensive Conduct (hereinafter, a “Casino Determination”), the Casino at COD may refuse to cash out such Member’s casino chips, and shall be entitled to apply any casino chips to any outstanding credit balance of Members or any Associate(s). Members shall indemnify and hold the Casino at COD harmless against all liabilities, costs, and expenses in relation to any claims or demands made against the Casino at COD by any third party, including any associate(s), arising from, or related to any Casino Determination.
the Casino at COD may report any suspected fraudulent or illegal activities to the relevant regulatory or law enforcement authorities and shall cooperate fully in any investigation or legal proceedings.

Responsible Gaming and Compliance:

Members acknowledge and agree to abide by all responsible gaming policies set forth by the Casino at COD, including self-exclusion and voluntary deposit limits if applicable.
The Casino at COD reserves the right to refuse service to any Member exhibiting problem gambling behavior and may take reasonable steps to prevent further participation in gaming activities.
Members must comply with all applicable anti-money laundering (AML) and counter-terrorist financing (CTF) regulations, including providing identification and source of funds verification when requested.
Any attempt to circumvent AML/CTF policies, including structuring transactions to avoid reporting thresholds, will result in immediate suspension of gaming privileges and may be reported to the authorities.

Personal Data Processing

In the membership application, the applicant has consented to the Casino at COD collecting, processing, using, retaining, storing and treating automatically or mechanically, any personal data and/or special categories of personal data, as defined in the Personal Data Protection Act No. 9 of 2022 (collectively, “Personal Data”) to qualify for membership.
By applying for and maintaining membership in the Program, the Member further consents to the collection, processing, use, and storage of their Personal Data by the Casino at COD for the purpose of providing services within the casino and ensuring compliance with the highest standards of safety, integrity, and responsible gaming.
Personal data collected may include, but is not limited to, name, contact details, government-issued identification details, photographic images, gaming activity, membership history, and other relevant data required for the administration of the Program.
To maintain the integrity and security of the casino environment, the Member acknowledges and agrees that the Casino at COD may implement surveillance, monitoring, and identity verification measures, including but not limited to the use of facial recognition technology. These measures are necessary to uphold the expected standard of service and to ensure the health and safety and security of all guests, employees, and stakeholders within the casino premises.
Personal data may be shared with regulatory authorities, law enforcement agencies, or other third parties as required by applicable laws and regulations in Sri Lanka, or as necessary to comply with the Casino at COD’s internal policies on responsible gaming, fraud prevention, health and safety and security.
The Member has the right to request access to, correction, or deletion of their personal data, in accordance and subject to applicable legal and regulatory obligations. Such requests must be made in writing to the Casino at COD’s designated data protection officer who may be contacted at dpo.lka@cod-sl.com.
The Casino at COD shall implement appropriate technical and organizational security measures to protect Members’ personal data from unauthorized access, loss, misuse, or disclosure.
The Member acknowledges that (a) refusal to provide certain personal data, or (b) withdrawal of consent for its processing may result in limitations on or termination of membership in the Program and denial of entry to the casino at City of Dreams Sri Lanka, as such data processing is integral to the provision of services and supporting health and safety and security measures within the casino.
Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and regulatory requirements, and in any event, as long as the Member holds a valid membership to the Program. Upon expiration of the relevant retention period, Personal Data shall be securely deleted or anonymized.

General:

Rewards, benefits or promotions issued by the Casino at COD to any Member cannot be transferred, replaced, extended, or otherwise changed or refunded, except if authorized in writing by the Casino at COD.
The Casino at COD reserves the right to restrict a Member’s ability to participate in any rewards, benefits, or promotions.
The Casino at COD reserves the right to cancel at any time and for any cause the membership of any Member without the requirement for prior notice. In such an event, all rewards, benefits, or promotions accumulated shall be automatically forfeited without further notice, and the Member shall hold the Casino at COD free and harmless from any liability in any form whatsoever arising out of such cancellation.
It is the responsibility of the Member to inform the Casino at COD of any change of contact details. The Casino at COD shall not be held liable for any loss incurred by the Member due to Member failing to keep their contact information up to date.
All decisions regarding the interpretation of Program rules, eligibility, tier points and point accumulation, etc. lie solely with the Casino at COD’s management whose decisions are final.
If a Member fails to comply with the terms and conditions of the Program or the rules and policies of the casino at City of Dreams Sri Lanka in any manner, the Casino at COD may, at its sole discretion, terminate the Member’s membership in the Program. Upon termination of membership, any rewards, benefits, or promotions shall be considered forfeited. The Casino at COD shall have no obligation to award any compensation and there shall be no other recourse for the account termination.
In lieu of termination of membership, the Casino at COD may, at its sole discretion, deduct points from the Member’s account and/or demote the Member’s account status, but permit the individual to remain a Program Member.
The English language version of these terms and conditions shall prevail; any other versions of these terms and conditions in other languages are only provided for reference.
These terms and conditions shall be governed by Sri Lankan law.
These terms and conditions supersede all previously issued terms and conditions.