Frequently Asked Questions

City of Dreams Sri Lanka is a landmark integrated resort destination in the heart of Colombo, developed in collaboration with John Keells Holdings and Melco Resorts & Entertainment. It brings together luxury hotels, fine dining, entertainment, retail, wellness, event spaces, and a casino in one destination.

City of Dreams Sri Lanka is South Asia’s first fully integrated resort and the largest private investment project in Sri Lankan history. It combines luxury stays, casino gaming, world-class dining, retail, entertainment, and event facilities in one place, designed to attract travelers from across the region.

City of Dreams Sri Lanka is located at No. 1, Justice Akbar Mawatha, Colombo 2. Please visit the Contact Us page for directions.

City of Dreams Sri Lanka is open 24/7. Restaurants and shops may have different operating hours, so please refer to their individual pages for details.

There are two main hotel components within the resort:

• Cinnamon Life at City of Dreams — a 687-room lifestyle hotel.
• Nuwa at City of Dreams — a 113-room luxury hotel.

Together, City of Dreams Sri Lanka offers a total of 800 rooms and suites.

Guests can choose from standard luxury hotel rooms through premium suites, with options for city-view or ocean-view accommodation.

Rooms can be booked directly on the website via the Booking Engine or through the reservations team. Please refer to the Contact Us page for details.

Rooms include modern amenities such as air conditioning, high-speed Wi-Fi, smart TVs, premium bedding, and luxury bathroom facilities. Specific amenities may vary by room type.

Check-in and check-out times may vary by hotel. Please refer to your booking confirmation or contact the reservations team for exact timings.

Yes. Modifications and cancellations can be made through your booking confirmation email or by contacting the reservations team. Please check the cancellation policy specific to your booking.

City of Dreams Sri Lanka offers a variety of restaurants and lounges, from fine dining to casual concepts. Visit the Dine page for menus, operating hours, and reservation details.

Guests can enjoy a diverse selection, including Asian, European, Western, and fusion cuisines, as well as specialty themed dining experiences.

Yes. Guests can enjoy casual dining, cafés, and lounge-style venues for quick bites, coffee, or relaxed meals throughout the day. Buffet dining options are also available at select venues, offering international and local cuisines.

Yes. City of Dreams Sri Lanka offers bars and lounge experiences, including poolside and nightlife venues with curated drinks and entertainment.

Reservations are recommended, especially for fine dining restaurants and during weekends or holidays.

The casino is located on Level 6 at City of Dreams Sri Lanka.

The casino operates 24/7 and is only closed on Poya days each month, in accordance with Sri Lankan government regulations. Poya days are monthly public holidays observed on the full moon.

Yes, parking is available for a fee. Guests may validate their parking at the casino.

Guests must be 21 years or older to enter the casino.

Yes, all guests are required to register. Registration is free and can be completed at the casino during your first visit.

A valid form of identification is required. Foreign nationals must present a valid passport.

Yes. Local nationals are required to pay a government levy of USD 100, valid for 24 hours. Payment can be made at the casino entrance.

Members can earn points and enjoy exclusive rewards, including gaming benefits, dining offers, retail offers, and tier-based privileges.

The casino offers a wide range of games including Baccarat, Roulette, Blackjack, Poker variants, Sic Bo, and other popular table games.

Maximum betting limits vary by game. Please contact the casino directly for specific details.

Yes, smart casual attire is preferred for entry.

All major international currencies are accepted and can be exchanged at the cashier. Gaming is conducted in Sri Lankan Rupees (LKR).

Yes, ATMs are available on the casino floor, and currency exchange services are provided at the cashier.

Yes, guests can enjoy complimentary snacks and beverages while playing. In addition, Spice8, a restaurant located within the casino, offers a selection of dining options for a more elevated experience.

Yes, VIP services are available based on your gaming activity and membership tier.

Yes, the casino regularly features promotions, events, and special offers, communicated via official channels. For the latest offers, visit the Play page on the website.

Yes, customized packages are available for events and groups. Please contact +94 76 316 0481 for more details.

Yes. Kurundu Spa offers a range of wellness treatments. Appointments can be made directly with the spa or through the resort concierge.

Guests can enjoy massages, facials, body scrubs, wellness rituals, and signature spa packages designed for relaxation and rejuvenation.

Sauna and steam facilities are chargeable separately. Please confirm with the spa team when booking your treatment.

Kurundu Spa is open daily from 9:00 AM to 9:00 PM.

Yes, guests can access additional wellness facilities such as fitness centers and relaxation lounges, depending on the property.

City of Dreams Sri Lanka offers world-class MICE facilities, including grand ballrooms, meeting rooms, conference halls, and flexible event spaces designed to accommodate everything from corporate meetings to large-scale conventions and social events.

The resort can host conferences, corporate meetings, exhibitions, product launches, gala dinners, weddings, and private events of various sizes.

Event spaces can accommodate both small, intimate gatherings and large-scale events with several hundred to over a thousand guests, depending on the venue and setup. Both indoor and outdoor venues are available for flexibility. Please see more information on the Events page.

Yes. The resort provides tailored event planning services, including custom décor, audiovisual setups, catering menus, and entertainment options to suit your requirements.

Yes. Professional catering services are available for all event types. Guests can choose from buffet, plated service, and themed cuisine options.

Yes. Customized packages are available for weddings, corporate events, and large conferences. Both indoor and outdoor spaces can be incorporated, making it ideal for destination weddings. Please contact the events team for tailored proposals.

Yes, the resort is family-friendly. Certain areas, such as the casino, have age restrictions. Child-friendly amenities and activities may be available at specific venues; please check with the resort for details.

Yes. City of Dreams Sri Lanka is fully accessible, including guest rooms, restaurants, event spaces, and common areas. Accessible parking and restrooms are also available.

Pets are not allowed, except for registered service animals.

Yes, luggage storage is available at the front desk before check-in or after check-out.

Yes, the resort offers concierge services to assist with reservations, transportation, tours, and special requests.

Yes, laundry and dry-cleaning services are available for all guests. Service times and charges may apply.

Yes, room service is available 24/7 with a selection of meals, beverages, and snacks.

Yes, the resort can accommodate special requests, including dietary requirements, celebrations, or accessibility needs. Please contact guest services or the concierge in advance.

Yes, the resort is open to both in-house guests and visitors. Non-resident guests are welcome to dine, explore, shop, and enjoy selected facilities, including the casino (subject to entry requirements).

Yes, the resort maintains high standards of safety and security, with 24-hour surveillance, professional security personnel, and controlled access across key areas to ensure a safe and comfortable environment for all guests.

The resort is approximately 34 km (about 48 minutes) from Bandaranaike International Airport (CMB). The easiest route is via the Katunayake Expressway to Colombo. Transfer services are also available.

Yes, airport transfers can be arranged through the concierge. Charges may apply, and advance booking is recommended.

Yes, guests can request private cars, chauffeur services, or luxury vehicles for airport transfers, city tours, or special trips.

Yes, taxis, ride-hailing services, and local buses and trains are easily accessible for guests.

Yes, both self-parking and valet parking are available at the resort. Parking validation may apply in some areas.